Privacy Policy
Last updated: 28 April 2025 | Applies to: digirealix.info
DigiRealix ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit digirealix.info ("the Website") or interact with our services.
This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By using the Website, you consent to the practices described in this policy.
1. Who We Are
DigiRealix is an Australian virtual reality information and community platform operated by DigiRealix Pty Ltd (ABN 12 345 678 901), with its registered office at Level 5, 1 Market Street, Sydney NSW 2000, Australia.
If you have any questions or concerns about this Privacy Policy, please contact our Privacy Officer at: [email protected].
2. What Personal Information We Collect
We may collect and hold the following types of personal information:
- Contact information: name, email address, phone number, and postal address when you submit a contact form or subscribe to our newsletter.
- Communications: the content of messages you send us via the contact form or by email.
- Usage data: information about how you use the Website, including pages visited, time spent on pages, referring URLs, and browser/device type, collected via cookies and analytics tools.
- Technical data: IP address, browser type and version, operating system, and other technical identifiers.
We do not collect sensitive information (such as health information, financial information, or government identifiers) unless you voluntarily provide it and we have a lawful basis for collecting it.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you complete the contact form, subscribe to the newsletter, or otherwise communicate with us.
- Automatically through cookies, web beacons, and similar tracking technologies when you browse the Website (see Section 8 and our Cookie Policy).
- From third-party analytics providers (such as Google Analytics) that collect aggregated, anonymised data about Website usage.
4. Why We Collect and Use Personal Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide customer support.
- To send you our newsletter and VR-related updates, where you have subscribed and consented.
- To improve the content, functionality, and user experience of the Website.
- To analyse Website traffic and usage patterns using aggregated, anonymised data.
- To comply with our legal obligations under Australian law.
- To detect and prevent fraud, abuse, or other harmful activities.
We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent.
5. Newsletter and Marketing Communications
If you subscribe to the DigiRealix newsletter, we will send you periodic emails containing VR news, headset reviews, event announcements, and other content relevant to virtual reality in Australia. You may unsubscribe at any time by clicking the "Unsubscribe" link in any newsletter email or by contacting us at [email protected].
We comply with the Spam Act 2003 (Cth) and will only send commercial electronic messages to you with your express or inferred consent.
6. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to:
- Service providers: third-party companies that assist us in operating the Website and delivering our services (e.g., email service providers, hosting providers, analytics providers). These providers are contractually bound to use your information only as directed by us and in accordance with this policy.
- Legal and regulatory authorities: where required by law, court order, or government regulation.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
Where we disclose personal information to overseas recipients (for example, cloud service providers with servers outside Australia), we take reasonable steps to ensure those recipients comply with the APPs or a substantially similar privacy framework.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
- Secure HTTPS encryption for all data transmitted between your browser and our Website.
- Access controls limiting who within our organisation can access personal information.
- Regular security reviews of our systems and processes.
While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.
8. Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.
9. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access: request access to the personal information we hold about you.
- Correction: request that we correct any personal information that is inaccurate, incomplete, or out of date.
- Complaint: lodge a complaint with us if you believe we have breached the APPs. We will respond within 30 days.
- Complaint to the OAIC: if you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, please contact our Privacy Officer at [email protected].
10. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers' data is retained until they unsubscribe. Contact form submissions are retained for up to 24 months for customer service purposes.
11. Children's Privacy
The Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
12. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the Website after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Post: Privacy Officer, DigiRealix Pty Ltd, Level 5, 1 Market Street, Sydney NSW 2000, Australia
- Phone: (02) 8006 9900